Contact support

Email support@stackyapper.dev for product, account, billing, portal, app, and AI client connection help. Report a suspected vulnerability or security incident to security@stackyapper.dev, and send privacy or legal questions to legal@stackyapper.dev.

Support is handled on business days, Monday through Friday, excluding United States federal holidays. Stackyapper targets an initial response within two business days. This is a response target, not a guaranteed response or resolution time and not a service-level agreement. See the complete Support Policy.

What support covers

Email support includes reasonable help with account access and billing, clarification of documented Stackyapper features, investigation of suspected Stackyapper defects, and investigation of connector failures that may originate within Stackyapper.

Self-service support does not include onboarding, implementation, migration, training, meetings, telephone calls, screen sharing, custom development, consulting, managed operations, or configuration of third-party systems.

For managed customer workspaces, the managing Stackyapper account contacts Stackyapper support. The managing business remains responsible for supporting its own customers.

What to include

Your workspace name and, for an MSP, the affected customer workspace
The app, tool, portal page, or AI client involved
The approximate time of the attempt and your time zone
The exact error shown to you
Relevant Audit request or result identifiers, shown on the audit entry detail (see Audit and investigation)
A screenshot if it does not contain confidential provider data
The safe troubleshooting steps you already tried

These details help support correlate your report with operational metadata without needing the content of a provider request or response.

What not to send

Do not send:

Passwords
MCP API keys
Provider API keys or client secrets
OAuth access or refresh tokens
Session cookies
Raw provider request or response bodies containing customer data

If a credential may have been exposed, revoke or rotate it before contacting support.

Trust center

For security, privacy, data-handling, and access-control questions that do not need a support ticket, start at the Stackyapper Trust Center.

Stackyapper keeps provider credentials behind its remote MCP endpoint. Before a tool runs, it checks the caller, workspace, connected app, exact tool permission, action risk, and any required confirmation. Routine activity records contain operational metadata, not tool arguments or the data returned by the connected app.

Resources for administrators:

Security administration explains the controls workspace administrators operate.
Audit and investigation explains how to review tool activity and investigate a reported event.
Understand access explains the identity, workspace, app, and tool checks applied to a request.
Apps and credentials explains how to connect, verify, rotate, and revoke provider access.

Public review documents:

Stackyapper does not currently hold a third-party security certification. The Trust Center describes implemented product controls and their limits without claiming an outside audit or warranty.