Agent-readable docs index: /llms.txt. Full docs in one file: /llms-full.txt. Download /docs.zip to grep all markdown files locally.

Plan and billing

Only an owner of the managing workspace can view or change subscription billing. Open Settings → Plan & billing in that workspace. The section has Subscription, Payment & invoices, and Usage pages. Managed customer workspaces do not show billing controls or the managing account's workspace pricing.

Ask your AI client for subscription guidance

When available in your connected AI client, ask it to find stackyapper_get_subscription_guide. Workspace owners can use this read-only action to review the recorded plan and status, public monthly plan options, and the steps for continuing in Plan & billing. It remains available when the workspace has reached its tool-call allowance.
The owner must sign in to the portal, select the workspace named in the response, and confirm that workspace before continuing. The link does not switch workspaces. For a new subscription, review the final price and terms, then complete Stripe Checkout. For an existing subscription, use the management actions on that page. The AI client cannot accept terms, make a payment, change a plan, or cancel through this action. Managed customer workspace billing stays with its managing provider.
The returned status comes from Stackyapper's billing record. It is not a fresh Stripe payment check or a payment receipt. Confirm changes in Plan & billing. This is an agent-assisted handoff; it does not support MPP-native subscriptions.

Read the subscription summary

Subscription shows:
  • Current plan and monthly price
  • Subscription status, such as Active, Trial, Payment overdue, Ending, or Canceled
  • Renewal date, or the date access ends when cancellation is scheduled
Monthly charge breakdown lists the base plan and managed customer workspaces before discounts and tax. It is an estimate, not a replacement for your Stripe invoice; final tax and discounts appear on the invoice. Usage shows your plan and managed workspace count.

Manage the subscription

Payment details, invoices, and cancellation are handled in Stripe. Open them from Manage in Stripe on Subscription, or use Update payment method, Edit details, or View invoices on Payment & invoices. Use Change plan to choose Standard or Business. Business adds managed SAML, SCIM provisioning and group sync, audit export, and longer audit retention.

Change or cancel your plan

Plan changes are owner-only. Managed customer workspace increases and decreases are prorated for the remainder of the current billing period so an archive and reactivation cannot charge for the same time twice. Before changing from Business to Standard, remove any managed SAML, SCIM, and custom access domain configuration. To cancel, change the payment method, or review invoices, open Stripe from Manage in Stripe.

Restart a canceled subscription

Use Restart subscription, review and accept the terms, then continue to a new Stripe Managed Payments checkout. Stackyapper first checks that the previous subscription is canceled in Stripe. If it is still open or past due, resolve it in Stripe through Manage in Stripe before starting a replacement.

Usage limits

Paid Standard and Business plans include unlimited tool calls. Provider limits, rate limits, and security controls still apply. Provider subscriptions and API charges are separate.

If payment fails

While a subscription is past due or unpaid:
  • The workspace falls back to the free-tier cap of 100 tool calls per month; calls beyond the cap are denied and audited as denied until payment is fixed.
  • Business entitlements such as audit export and managed SAML configuration pause.
  • Audit retention is not shortened.
  • SAML sign-in keeps working, so an owner can still sign in and fix billing.
If Stackyapper grants a temporary grace period for a past-due subscription, paid access continues until the stated deadline. Workspace owners and the saved billing email receive notices when grace is available, when it is about to end, when paid access is suspended, and when access recovers.

Managed customer workspaces

Customer administration, customer workspace switching, white labeling, workspace tool prefixes, and custom access domains are included with Business after approved MSP or consultant verification. Verification adds no platform fee; customer workspaces are billed separately.

Request MSP / consultant verification

Verification requires a current Business subscription (including an active trial or payment grace period) and must be requested by the workspace owner.
  1. Open Settings → Plan & billing → Subscription.
  2. Expand Managed customers (Review eligibility). Under MSP verification, choose Managed service provider or Consultant as the business type and enter your company website.
  3. Select Request verification. The request stays pending until Stackyapper reviews it.
  4. Return to this section to see the decision. If the request is declined, the reason is shown; update your details and request another review. If verification is revoked, contact support.
MSP and consultant capabilities are in preview with staged availability. Approval is required, but does not automatically enable every capability. Selecting an MSP organization type alone does not grant access.
Managed customer workspace charges belong to the Stackyapper account that manages them. A managed customer workspace has no Stackyapper billing controls; the managing account owns the subscription. Customer identity is included with each managed customer workspace; see Customer identity and cloud access for what is included.
For current prices, see Pricing. The Billing and Cancellation Policy governs cancellation, refunds, and billing terms.
Routine billing and cancellation assistance is available by email at support@stackyapper.dev. See the Support Policy for response targets and service boundaries.

Investigate an unexpected estimate

  1. Confirm the current workspace is the managing company workspace.
  2. Compare the managed customer count with the Customers page.
  3. Check that each billable customer workspace is listed at $119 per month.
  4. Open Payment & invoices → View invoices and compare the current invoice.
  5. Contact support if the portal and invoice do not reconcile.