Plan and billing
Only a workspace owner can view or change subscription billing. Open
Settings → Plan & billing in your organization's workspace.
Read the subscription summary
The summary shows:
- Current plan and subscription status
- Renewal date, or end date when cancellation is scheduled
- Current tool-call usage
- Active managed customer workspace count
The itemized monthly estimate separates the base plan and usage add-ons. It is
an operational estimate, not a replacement for the current Stripe invoice.
Manage the subscription
Use Manage subscription to open the billing portal for invoices, payment
method, and subscription management. Use Upgrade to Business when the
workspace needs managed SAML, SCIM, audit export, longer audit retention, or a
custom access domain.
Managed customer workspace and identity-package charges belong to the MSP
account. A managed customer workspace has no Stackyapper billing tab.
For current prices, see Pricing. The
Billing and Cancellation Policy
governs cancellation, refunds, and billing terms.
Investigate an unexpected estimate
- Confirm the current workspace is the MSP or company workspace.
- Compare the managed customer count with the Customers page.
- Check which customers have an identity package.
- Open Manage subscription and compare the current invoice.
- Contact support if the portal and invoice do not reconcile.