Managed customers

Business includes customer management and workspace switching for verified MSPs and consultants. A workspace owner can request verification in Settings → Plan & billing → Subscription under Managed customers → Review eligibility. Stackyapper reviews the business type and company website before granting access.

Managed customer workspaces are an optional Stackyapper mode for MSPs and consultants that manage separate customer environments. The company-wide workspace, app, access, AI client, and Audit concepts still apply; each managed customer adds a separate workspace boundary that the provider administers from the Customers page.

Each row is a separate workspace boundary, not a label on shared data. Your own workspace is not a managed customer, so it is not listed or counted here. Select **View** to open a customer.

The Customers page in the portal: summary tiles for customers, managed users, thirty-day tool calls, and customers needing attention, above a table of three managed customers — Northwind Traders, Fabrikam, and Tailspin Toys — with domain, lifecycle status, user and app counts, thirty-day tool calls, last activity, and a View button. Tailspin Toys is Invited with an Invite pending flag. — Each row is a separate workspace boundary, not a label on shared data. Your own workspace is not a managed customer, so it is not listed or counted here. Select **View** to open a customer.

The managing-account mental model

Your company workspace and each customer workspace are separate containers. The managing account pays for customer workspaces and its owners and admins can administer them, but each workspace keeps its own users, app connections, credentials, and data.

	Managing workspace	Customer workspace
Users	Your staff	The customer's users; owners and admins of the managing workspace can enter it to administer it
Apps	Connected for your own business	Connected separately for that customer
Credentials	Your provider accounts	That customer's provider tenant only
Policy	Grants and restrictions for your teams	Grants and restrictions for that customer's users
Audit	Your workspace's activity	Scoped to that customer; managing-account admins can filter across customers
Billing	Owns the subscription; managed customer workspaces bill here	No billing settings
Identity	Your SAML/SCIM configuration	Customer-owned SAML and SCIM included with the managed workspace
Custom domain	Available after verification	Available after verification

Use a managed customer workspace when the customer requires distinct users, connections, policies, Audit scope, or lifecycle controls. Do not use naming conventions as a substitute for a workspace boundary.

See Workspace lifecycle for creating, offboarding, and archiving customer workspaces, Operate workspaces for day-to-day administration, and Identity & cloud access for the included customer identity controls and optional cloud permission packs.

Scope safety

Before configuring an app or changing access, confirm you are in the right workspace. Follow the Open a customer workspace checklist.

Customer users should not receive access to the managing company’s internal workspace unless that is an intentional exception approved by an administrator.